Need help with a product or an existing order?
The Celestona customer support team can assist with product questions, product usage inquiries, order updates, shipping information, returns, payments, privacy-related requests, and other service concerns.
Customer support for Celestona is provided by our customer service team.
Email: service@celestona.com
When contacting us about an existing purchase, please include your order number and the email address used at checkout. This will help our team locate your order and assist you more efficiently.
If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the item, packaging, and shipping label where applicable.
Please contact us before returning any item. Our customer support team will review your request and provide the correct return instructions and return address for your order.
We aim to respond to all customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional review time.
Celestona is operated by MALCHUT HOLDINGS LIMITEDAddress:
Rooms 1909-13, 19/F, Tai Yau Building, 181 Johnston Road, Wan Chai
Email: service@celestona.com